Privacy Policy

Last Updated: August 14, 2026

EasyTV Setup respects your privacy. This policy explains what information we collect, why we collect it, and how we use and protect it.

Information We Collect

We may collect the following personal information when you interact with us:

• Name – to address you personally.
• Email address – to communicate with you and send assistance instructions.
• Phone number – to contact you for voice support if needed.
• Device information – model, operating system, and serial numbers to tailor guidance.
• Problem description – details about the issue you are facing.
• Chat/communication records – to document the assistance provided.
• IP address & browser data – for security and analytics purposes.

Why We Collect This Information

We use your data solely to provide you with the requested assistance, to improve our service, and to communicate with you about your support requests. We do not use your data for marketing without your explicit consent.

How We Use and Share Information

Your information is used internally by our support team. We do not sell, rent, or trade your personal data. We may share data with service providers (e.g., email hosting, chat platform, payment processor) only to the extent necessary to deliver our service. These providers are bound by confidentiality agreements.

Data Retention

We retain your information for as long as necessary to fulfill the purposes described in this policy, or as required by law. Typically, we retain session records for up to 12 months for quality and training purposes.

Your Rights

You have the right to access, correct, or delete your personal information. You may also withdraw consent at any time. To exercise these rights, contact us at support@easytvsetup.online.

Cookies

We use minimal cookies for website functionality (e.g., session management). We do not use tracking cookies for advertising. You can disable cookies in your browser settings.

Security

We take reasonable measures to protect your information from unauthorized access, alteration, or destruction. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this policy occasionally. The latest version will always be posted on this page with the effective date.

For any privacy‑related questions, please contact us.