Terms & Conditions

Last Updated: August 14, 2026

These Terms govern your use of EasyTV Setup's assistance services. By contacting us or using our website, you agree to these terms.

What We Provide

EasyTV Setup offers remote guidance and instruction for setting up televisions, streaming devices, and related technology. We do not provide physical repairs, hardware installation, or any service that requires on‑site presence.

What You Are Purchasing

You are purchasing access to a live assistance representative who will provide verbal and/or written instructions. You are not purchasing a guarantee that your issue will be resolved, as some problems may be caused by factors outside our control.

Customer Responsibilities

• You must provide accurate information about your devices and accounts.
• You are responsible for following the instructions we provide.
• You must have a working internet connection and the necessary equipment to receive assistance.
• You are responsible for backing up any important data before following our guidance.

Payment Terms

We charge a flat fee of $29.99 per assistance session (up to 60 minutes). Payment is due before the session begins. We accept credit/debit cards via our secure payment processor.

Refund & Cancellation Policy

• If we are unable to resolve your issue within the session time, we will refund your payment in full.
• You may cancel a scheduled session up to 24 hours in advance for a full refund.
• No refunds will be given for sessions that are completed.
• Refunds are processed within 5–7 business days.

Service Limitations

Our assistance is limited to common consumer setups. We do not handle enterprise equipment, custom integrations, or advanced networking. We are not responsible for any damage or data loss that occurs while you follow our guidance – you perform all actions on your own devices.

Contact for Terms

For questions about these Terms, please contact us at support@easytvsetup.online.